Shipping policy

Shipping Policy

Last Updated: August 15, 2026

Thank you for shopping with Southen. We’re committed to getting your order to you as efficiently as possible.

Because many of our products are made to order, processing and shipping times may vary depending on the product, destination, and current order volume. Please review the information below before placing your order.

1. Order Processing

Most Southen products are made specifically after an order is placed.

Please allow 1–5 business days for order processing and production before your order is shipped. Processing times may vary depending on the product and order volume.

Orders are generally processed Monday through Friday, excluding weekends and applicable holidays.

During busy seasons, holidays, or promotional periods, processing times may be longer than usual.

2. Shipping Destinations

Southen ships to customers in the United States, Europe, and many other countries and regions worldwide.

Shipping availability may vary depending on the product and destination. If we are unable to ship to your location, this will generally be indicated during checkout.

3. Estimated Delivery Times

Delivery times begin after your order has been processed and shipped.

Estimated delivery times may vary by destination:

United States

Estimated delivery: 5–15 business days after shipment

Europe

Estimated delivery: 7–20 business days after shipment

Other International Destinations

Estimated delivery: 10–30 business days after shipment

These delivery estimates are not guaranteed and may vary based on the shipping carrier, destination, customs procedures, weather conditions, and other factors outside our control.

4. Shipping Costs

Shipping costs are calculated and displayed at checkout before you complete your purchase.

The final shipping cost may depend on:

Delivery destination
Product type and quantity
Package size and weight
Available shipping options

From time to time, Southen may offer free shipping or promotional shipping rates. Any applicable offer will be clearly displayed on our website or during checkout.

5. Order Tracking

Once your order has shipped, you may receive a shipping confirmation email containing tracking information, when available.

Please allow some time for tracking information to update after your package has been handed over to the carrier.

Not all shipping methods or destinations provide end-to-end tracking.

6. Customs, Duties, and Taxes

International orders may be subject to customs duties, taxes, import fees, or other charges imposed by the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the customer.

Southen is not responsible for delays caused by customs clearance or other government procedures.

7. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your shipping information carefully before submitting your order.

If you notice an error in your shipping address, contact us as soon as possible at support@wearesouthen.com. We will do our best to update the address before your order enters production or ships, but we cannot guarantee changes once processing has begun.

Southen is not responsible for orders that are delayed, lost, returned, or delivered incorrectly due to an inaccurate or incomplete address provided by the customer.

8. Delayed, Lost, or Missing Packages

While we work with shipping partners to ensure reliable delivery, delays can occasionally occur.

If your order has not arrived within the estimated delivery timeframe, please contact us at support@wearesouthen.com with your order number.

We will review the shipment and work with the carrier or fulfillment partner to determine the appropriate next steps.

Please note that delivery delays caused by shipping carriers, customs authorities, severe weather, natural events, or other circumstances beyond our reasonable control may affect delivery times.