Frequently Asked Questions

General

What is Southen?

Southen is a global print-on-demand brand offering apparel, accessories, drinkware, home décor, wall art, and other lifestyle products. Our collections feature a mix of minimalist design, vintage outdoor influences, graphic streetwear, and trend-driven styles.

We create products for different ages, interests, and lifestyles—from kids to adults.

Orders

How can I place an order?

Simply browse our collections, choose your preferred product, select the available options such as size or color, and add the item to your cart. Once you're ready, proceed to checkout and enter your shipping and payment information.

Can I change or cancel my order?

We begin processing orders as quickly as possible, and many of our products are made to order.

If you need to change or cancel an order, please contact us at support@wearesouthen.com as soon as possible. While we'll do our best to help, we cannot guarantee changes or cancellations once production or fulfillment has begun.

How can I check my order status?

If tracking information is available for your shipment, you'll receive it after your order has been shipped.

If you need additional help locating your order, contact us at support@wearesouthen.com and include your order number.

Products & Sizing

Are your products made to order?

Many Southen products are made specifically after an order is placed. This allows us to offer a wide variety of designs and products while reducing unnecessary inventory.

How do I choose the right size?

Please review the size guide available on the product page before placing your order. We recommend comparing the measurements with a similar item you already own.

Will the product look exactly like the photos?

We make every effort to represent our products as accurately as possible. However, actual colors and appearance may vary slightly due to differences in screens, materials, printing methods, manufacturing processes, and product placement.

Shipping

Where does Southen ship?

Southen serves customers in the United States, Europe, and many other locations around the world. Shipping availability may vary depending on the product and destination.

How long does shipping take?

Because many products are made to order, please allow approximately 1–5 business days for processing and production before shipment.

Estimated delivery times after shipment are generally:

• United States: 5–15 business days

• Europe: 7–20 business days

• Other international destinations: 10–30 business days

Actual delivery times may vary depending on the destination, shipping carrier, customs processing, weather, and other factors outside our control.

Will I receive tracking information?

When tracking is available, you'll receive a shipping confirmation email with your tracking information after your order has been shipped.

Please note that tracking availability may vary depending on the shipping method and destination.

Why did my order arrive in multiple packages?

Some products may be produced or fulfilled at different locations. If your order contains multiple items, they may arrive separately and at different times.

Returns & Refunds

Can I return my order?

Because many of our products are made to order, we generally do not accept returns for incorrect size selection, change of mind, accidental orders, or personal preferences.

However, if your item arrives damaged, defective, incorrect, or has a printing or manufacturing issue, please contact us so we can review the problem and help find an appropriate solution.

What should I do if my item arrives damaged or defective?

Please contact support@wearesouthen.com within 30 days of receiving your order.

Include your order number, a description of the issue, and clear photos or videos showing the problem. Depending on the situation, we may offer a replacement, refund, or another appropriate resolution.

Do I need to return a damaged item?

In most cases, you will not need to return a damaged or defective item unless our support team specifically asks you to do so.

Payments

What payment methods do you accept?

Available payment methods are displayed at checkout. The options may vary depending on your location and the payment methods supported by our checkout provider.

Is my payment information secure?

Payments are processed through secure payment providers. Southen does not intentionally store sensitive payment card information unless specifically required as part of an authorized payment process.

Still Need Help?

We're always happy to assist.

For questions about an order, product, shipping, returns, or anything else, contact our customer support team:

Email: support@wearesouthen.com
Phone: +1 802 333 6688

Please include your order number when contacting us about an existing purchase so we can assist you more efficiently.

Thank you for choosing Southen.