Return & Refund Policy

Last Updated: August 15, 2026

At Southen, we want you to feel confident shopping with us. If something isn't right with your order, we're here to help.

Because many of our products are made to order and created specifically for you, our return and refund process may differ from that of traditional retailers. Please read this policy carefully before making a purchase.

1. Eligibility for Returns and Refunds

We accept return or refund requests for items that arrive:

• Damaged or defective

• Incorrect or significantly different from what you ordered

• With a printing or manufacturing error

• Missing from your order

If you experience any of these issues, please contact us within 30 days of receiving your order.

To submit a request, email us at support@wearesouthen.com and include:

• Your order number

• The name associated with the order

• A clear description of the issue

• Photos or videos showing the problem, when applicable

Our support team will review your request and provide instructions for the next steps.

2. Made-to-Order Products

Many Southen products are produced specifically after an order is placed. For this reason, we generally do not accept returns or issue refunds for:

• Incorrect size selection

• Change of mind

• Accidental orders

• Incorrect shipping address provided by the customer

• Personal preference regarding color, design, or fit

We strongly encourage customers to review product descriptions, sizing information, and order details carefully before completing a purchase.

3. If Your Order Arrives Damaged, Defective, or Incorrect

If your item arrives damaged, defective, or incorrect, please contact us within 30 days of delivery.

Depending on the circumstances, we may offer one of the following solutions:

• A replacement item at no additional cost

• A full or partial refund

• Another appropriate resolution based on the specific issue

In most cases, you do not need to return a damaged or defective item unless we specifically ask you to do so.

4. Order Cancellations and Changes

Because orders may enter production shortly after they are placed, cancellation or modification requests must be submitted as soon as possible.

We cannot guarantee that an order can be canceled or changed once it has been submitted. If production has already started, we may no longer be able to cancel or modify the order.

5. Refund Processing

Once your refund is approved, it will be issued to the original payment method used for the purchase.

Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider or financial institution.

Shipping fees, if applicable, may not be refundable unless the return or refund is the result of our error or a damaged, defective, or incorrect product.

6. Lost or Delivery Issues

If your order appears to be lost in transit or has not been delivered as expected, please contact us at support@wearesouthen.com.

We will review the order and shipping information and work with you to determine the most appropriate resolution. Please note that Southen is not responsible for delivery delays caused by shipping carriers, customs processing, severe weather, or other circumstances outside our reasonable control.

7. Contact Us

If you have any questions about this Return & Refund Policy or need assistance with an order, please contact us:

Southen
Email: support@wearesouthen.com
Phone: +1 802 333 6688

Registered Office:
1942 Broadway St. STE 314C
Boulder, CO 80302
United States

Thank you for shopping with Southen. We appreciate your business and will always do our best to make things right when something doesn't go as expected.